AGCO Simplifies Responsible Gaming Training for Ontario Operators

The Alcohol and Gaming Commission of Ontario (AGCO) has announced a streamlined update to its Responsible Gambling (RG) training standards for casino and lottery staff. The move is a win–win: it eases administrative burdens for platforms while reinforcing player safety.

🔍 What Changed?

• As of July 10, 2025, AGCO no longer requires Regina Registrar approval of RG training programs across all gaming and lottery operators.

• Training remains mandatory, up-to-date, and must adhere to best practices in player protection, but operators now have greater autonomy in designing and updating their programs.

🎯 What This Means for Players & Operators

✔️ For Players:

• Expect quicker updates and more tailored training from casino support staff.

• Consistent player protection standards are now more accessible and adaptive.

✔️ For Operators:

• Operators can design their own RG training without waiting for approval, accelerating implementation.

• This supports rapid rollout of new tools—like AI-based detection, enhanced self-exclusion, and earlier-intervention protocols.

Why It Matters

• Increased agility: Operators can swiftly align training with emerging risks or tech advances.

• Innovation-friendly: Supports Ontario’s vision for an informed and responsible gaming environment.

• Transparency maintained: Even without pre-approval, programs must be documented and audited, preserving accountability.